Account FAQs

Can I use several user accounts?
In accordance with our General Terms and Conditions, only 1 user account may be used per physical person. If you use more than one account which thereby gives you an unfair advantage over other players in the game, we reserve the right to close your user account immediately and without prior notice (see GTC para 8.4).

Do I get a reward for inviting friends to play The Settlers Online?
Yes! If the friend you invite to the game purchases something from the Shop, you will receive 200 Gems!

Note: This will not work with gems from the tutorial.

How do I invite my friends to play?
Go to the My Profile page. Select "Invitations" and then "Invite friends."

You will arrive in an area where you can enter your name (one your friends will recognize) and your friend's name/email address. Click "Send invitation". Your friend will receive your invitation email and they will immediately be able to create an account!

Be sure your friend knows which server (Zeus or Ares) you are playing on, so that they select the right one!

How can I change my avatar?
Unfortunately, at the moment it's not possible, but we plan on having this be implemented in the future.

How can I change the language the game is in?
As this is the US version of The Settlers Online, it’s not possible to change the language of the game.

How do I change my account password?
To change your password, go to My Profile and select "Change Password." There will be further instructions on how to change your password.

Can I delete my user account? If so, how?
Please contact our Support Team if you want to delete your user account. Please note that in some circumstances, it may take time to process your queries on deleting accounts.

How do I log into the game?
Go to the Homepage and enter your Username and Password in the boxes on the top of the page. Once logged into the website, you can click on the large blue button that says "Play Now" to begin your adventure!

I can't log in, or I'm having issues with the game. What do I do?
Please contact our Support Team and fill out the contact form with relevant information. All you have to do then is click send. A representative will contact you with a response as soon as possible.